ACCOUNT
Why do I have to create an account?
Your account helps us identify you when you are on the site, allowing us to provide you with information for your orders and your files. It also gives us a way to contact you regarding your printing needs, as well as keep track of your searches and purchases. Also protect pricing for trade customers.
How do I create an account?
Creating an account is simple.
Fill in all the information. Most important is fill in your California Reseller Permit Number
Remember, the email address you give us is where all of your print2fly.com communications including order confirmations, special updates, and any email notifications. Your email address will also be used when you log in.
How will my information be used?
The information contained in your account helps us identify you when you are on the site. We use your email address to send you order confirmations, important updates. The password you create for your account is for you alone. It ensures that only you have access to your account.
How do I access my account?
Your Account can be easily accessed by clicking the "Account" button at the top of any page on our site. You will need to be logged in with your email address and password before any account information is displayed. Only registered print2fly.com users have an account.
To log in, select the "Log In" link at the top of any page on our web site, and then enter your email address and password. Click the "Account" link, which is also located at the top of any page. View and/or edit your orders, as well as your account preferences.
How do I change the email address associated with my account?
To change the email address associated with your account, you must first log in.
To log in, select the "My Account" link at the top of any page on our web site, and then enter the email address you currently use on our site. Next, type in your password.
On the My Account page, type in the new email address that you want to use in "Email" field. Next, Click the "Update Email" button.
How do I update the information saved in my account?
To change any of the information that you have saved in your Account, you must first log in. To log in, select the "Log In" link at the top of any page on our web site, and then enter your email address and password. Click the "My Account" button, which is also located at the top of any page. From there, you can make and save any changes.
ORDER
How do I view my orders?
In order to view your orders, you will need to log in to your account. If you are not already logged in, please click the "Log In" link at the top of any page on the site. Follow the instructions to enter your email address and password.
Once you have successfully logged in, click History on the top of the page to review your orders and printing jobs. Put in the roughly ordered date in Start Date and End Date field and click Apply Filters, click View to view the order details.
How to check my order status?
In order to view your orders, you will need to log in to your account. If you are not already logged in, please click the "Log In" link at the top of any page on the site. Follow the instructions to enter your email address and password.
Once you have successfully logged in, click History on the top of the page to review your orders and printing jobs. Click Expand All, under Status you can see your order status (Order received, Prepress, Production, Order Complete and Picked Up)
How do I view my files for printing?
In order to view your Order, you will need to log in to your account. If you are not already logged in, please click the "Log In" link at the top of any page on the site. Follow the instructions to enter your email address and password.
Once you have successfully logged in, click History on the top of the page to review your orders and printing jobs. Click View for the order that you want to view. Under Files field, click the file name and it will download the file that you uploaded before.
How to reorder the same item that I ordered before?
In order to view your Order, you will need to log in to your account. If you are not already logged in, please click the "Log In" link at the top of any page on the site. Follow the instructions to enter your email address and password.
Once you have successfully logged in, click History on the top of the page to review your orders and printing jobs. click Reorder for the order that you want to reorder.
When is my order going to be ready?
Standard Turnaround: 2 working days (1st day order submit is not count, depends on type product. Refer to turnaround time in product details).
Rush Turnaround: Next working days (1st day order submit is not count, depends on type product. Refer to turnaround time in product details)
Order cut off time at 2:00pm PST.
For orders need Email Approvals, Production Time is 2 Business Days after received of Artwork Approval and Pick Up after 2:00 pm PST.
How to setup CutPath in file for custom cut?
https://info.print2fly.com/page/cutpath
